1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, organization)
- Payment information (processed securely via Stripe)
- Usage data and analytics
- Workflow execution logs
- Files and documents you upload for processing
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Monitor and analyze trends and usage
- Detect and prevent fraud and abuse
3. Data Storage and Security
Your data is stored securely using industry-standard encryption:
- Database: Supabase (PostgreSQL) with Row-Level Security (RLS)
- File storage: Encrypted at rest and in transit
- Payment data: Never stored on our servers (handled by Stripe)
- Authentication: Secure JWT tokens with automatic expiration
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers (Stripe for payments, n8n for workflows)
- Law enforcement when required by law
- Your organization members (data is isolated by tenant)
5. Your Rights (GDPR/CCPA)
You have the right to:
- Access your personal data
- Request data deletion
- Export your data
- Opt-out of marketing communications
- Object to automated decision-making
To exercise these rights, contact us at: privacy@nexoai.com
6. Cookies and Tracking
We use cookies and similar tracking technologies for:
- Authentication and session management
- Analytics and performance monitoring
- Preferences and settings
You can control cookies through your browser settings.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion at any time.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@nexoai.com
- Support: support@nexoai.com